Frequently Asked Questions
For Champions
How does Mind SC work?
Mind SC is a subscription-based platform that connects you with world-class sports psychologists. You can book unlimited 15-minute sessions, access personalized resources, and track your mental performance progress through our user-friendly app.
How long are the sessions?
Our sessions are designed to be 15 minutes long. This format allows for focused, impactful interventions that fit easily into your training schedule.
Can I choose my own sports psychologist?
Absolutely! You can browse our roster of experts and select the sports psychologist whose expertise aligns best with your needs. You're also free to work with multiple psychologists if you prefer.
How quickly can I book a session?
You can book a session as little as 15 minutes in advance, subject to psychologist availability. We recommend scheduling sessions in advance when possible to ensure you get your preferred time slot.
What if I need to cancel or reschedule a session?
You can cancel or reschedule a session up to 1 hour before the scheduled time without any penalty. Late cancellations or no-shows may affect your ability to book last-minute sessions in the future.
Is Mind SC available in languages other than English?
Yes, we offer services in multiple languages such as German, Spanish, Italian, French, Dutch, Serbian, Portuguese, Croatian, and Turkish. You can filter sports psychologists by language in our booking system.
How do you ensure the quality of your sports psychologists?
All our psychologists go through a rigorous 7-step vetting process, including credential verification, experience assessment, and ongoing performance evaluations. Only the top 3% of applicants make it onto our platform.
Can I use Mind SC if I'm not a professional athlete?
Absolutely! Mind SC caters to athletes at all levels, from amateurs to elite professionals. Our psychologists can tailor their approach to your specific needs and goals.
How do I track my progress?
Your personal dashboard in the Mind SC app allows you to track various mental performance metrics over time. You can also review session notes and complete regular self-assessments.
What happens if I'm not satisfied with a session?
Your satisfaction is our priority. If you're not happy with a session, please contact our support team, and we'll work with you to find a better match or provide a session credit.
Who can I contact for more information?
For personalized guidance and consultation, feel free to contact Hendrik, a former hockey international and experienced sport and organizational psychologist with a wealth of knowledge in enhancing mental performance. Click here to reach out.
Sponsors, clubs, vertical media partners, event hosts, and federations
How can I purchase Mind SC memberships for my sponsored athletes?
We offer various sponsorship packages that allow you to gift Mind SC memberships. Please contact our sponsorship team for detailed information and customized options.
Can I receive reports on how my sponsored athletes are using the platform?
Yes, we provide anonymized usage reports for sponsors, respecting athlete privacy while giving you insights into the value of your investment.
Is there a minimum commitment period for sponsorships?
Our standard sponsorship packages are for 12 months, but we can create custom packages to suit your needs. Please discuss your requirements with our sponsorship team.
How does Mind SC protect the privacy of sponsored athletes?
We take privacy seriously. While we provide usage data to sponsors, all session content and personal details remain strictly confidential between the athlete and their sports psychologist.
Who should I contact for partnership inquiries or custom programs?
For partnership offers and tailor-made programs, simply reach out to academy@mindsc.com, and our team will assist you accordingly.
Can Mind SC provide on-site support at our event?
Yes, we offer on-site services for major sporting events. Please contact our events team to discuss your specific needs and how we can support your athletes.
Do you offer group sessions or workshops?
Absolutely! We can arrange group sessions, workshops, or seminars tailored to your event's needs. These can be delivered in-person or virtually.
Does Mind SC offer services for team sports?
While we specialize in individual sports, many of our techniques are applicable to team sports as well. We're also developing specific programs for team dynamics.
Do you offer corporate partnerships or bulk subscriptions for sports organizations?
Yes, we have special packages for sports federations, clubs, and corporate wellness programs. Please contact our partnerships team for more information.
How can I provide feedback or suggestions to Mind SC?
We value your input! You can provide feedback through our app, via email to feedback@mindsc.com, or during your sessions with our sports psychologists.
For Parents of Young Champions
Is Mind SC suitable for junior athletes?
Yes, Mind SC can be incredibly beneficial for young athletes. Our sports psychologists are experienced in working with juniors and can adapt their approach accordingly.
How do you ensure online safety for young users?
We have strict safety protocols in place, including secure video connections, background checks for all sports psychologists, and parental controls for accounts of minors.
Can parents be involved in the process?
We encourage parental involvement to the extent that it benefits the young athlete. Parents can help set goals and review progress, but session content remains confidential to maintain trust.
Sponsor Your Athletes
Elite sports are very competitive, mental power often determines who stands at the podium. By gifting your athletes Mind SC vouchers, you’re not just supporting them—you’re giving them their best chance of victory.
Our data shows that athletes using Mind SC are 28% more likely to achieve personal bests and 35% more likely to place in top-tier competitions.
Give your athletes the mental tools to write their success stories.